At InkSale.co.nz, we are committed to supplying quality products at competitive prices. We understand that a return, replacement or refund may occasionally be required. Please read the following policy carefully before returning any product.
Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand law.
Subject to the conditions set out below, eligible products may be returned within 30 days from the date of delivery.
Before returning any product, you must contact InkSale.co.nz and obtain a valid Return Authorisation (RA) number.
Please inspect your order as soon as reasonably possible after delivery.
Please notify us if:
Any objection or claim concerning an incorrect item, missing item, incorrect quantity or other order fulfilment discrepancy must be submitted to us in writing within 15 days from the date of delivery.
Written notification may be submitted by email or through our website contact form. Please include:
Prompt notification allows us to review warehouse records, packing information, parcel weights, courier records and other available evidence while those records are still readily accessible.
Please retain the original parcel, courier label, packaging and all products received until we have completed our initial review or advised you that they may be discarded.
This section applies where:
Where a return is reasonably required:
Depending on the circumstances and applicable legal requirements, we may repair the product, replace it, provide store credit or issue a refund.
Please do not dispose of an allegedly defective or incorrect product unless InkSale has authorised you to do so in writing.
This section applies where the product is not faulty and InkSale supplied the product ordered, but the customer:
Change-of-mind and customer-error returns are accepted only at InkSale’s discretion and must meet all eligibility requirements in this policy.
For an approved change-of-mind or customer-error return:
Where appropriate, InkSale may offer an exchange for the correct product or allow the customer to retain the approved value as store credit for a future purchase.
We strongly recommend checking the complete printer model, cartridge or toner number, regional compatibility and product description before placing an order.
When a credit card payment is refunded, Stripe generally does not return the payment processing fees charged on the original transaction.
Although InkSale absorbs the credit card processing cost when an order is completed normally, that cost is not returned to InkSale when a transaction is subsequently refunded due to a change of mind or customer error.
Therefore, for an approved change-of-mind or customer-error refund, a standard credit card processing fee of approximately 3.4% plus NZ$0.45, calculated on the original full payment amount, will be deducted from the refund.
This standard approximate deduction is used because payment processing costs can vary depending on the card type, country of issue, payment method, currency conversion and applicable payment-provider charges. Individually calculating and reconciling the exact fee for every return would create additional manual administration.
The deduction may apply to both full and partial refunds because the original payment processing cost may be retained by the payment provider even when only part of the transaction is refunded.
This credit card processing fee will not be deducted where the refund results from:
Further information about Stripe’s treatment of fees on refunded payments is available on the official Stripe website: Understanding Fees for Refunded Payments .
Before returning any product, please contact InkSale.co.nz and request a Return Authorisation number.
Issuing an RA number does not automatically confirm that a refund, replacement, exchange or credit has been approved. Returned products may need to be received and inspected before the appropriate outcome is determined.
To qualify for a discretionary change-of-mind or customer-error refund or exchange:
Opened ink cartridges, toner cartridges, labels, tapes and other consumable products may not be accepted for a change-of-mind return where opening, installing or using the product prevents it from being safely or commercially resold.
A product that has been installed in a printer will generally be treated as used. This does not affect any applicable rights relating to a defective product.
Sale, clearance, or low cost version product and specially discounted products are not eligible for a discretionary change-of-mind refund unless otherwise agreed by InkSale in writing.
Returned products may be inspected to confirm:
Where a refund is approved, it will normally be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider, card issuer or bank.
Any applicable shipping cost, restocking fee, repackaging charge, loss-of-value deduction or credit card processing fee will be included when the refund amount is calculated.
Customers are responsible for:
InkSale may decline a discretionary change-of-mind return or reduce the refund where a product has been damaged by misuse, incorrect installation, unsuitable storage, unauthorised modification or failure to follow the supplied instructions.
To report a defective, incorrect, missing or damaged product, or to request a Return Authorisation number, please contact InkSale.co.nz through the email (suggested) or whatsapp or sms text.
Please include your order number and a clear description of the issue so that we can review your request efficiently.